1. Introduction
londondigitalweb.uk ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our Website and use our services.
2. Data Controller
The data controller responsible for your personal data is londondigitalweb.uk, based in London, United Kingdom.
3. Information We Collect
We may collect the following types of information:
- Name and email address when you submit our contact form
- Phone number if you contact us via WhatsApp
- Business name and website URL if provided
- IP address and browser information through analytics
- Usage data including pages visited and time spent on the Website
4. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide requested information
- Send quotes and proposals for our services
- Improve our Website and services
- Analyse website traffic and user behaviour (Google Analytics)
- Communicate about services you have expressed interest in
5. Data Storage and Security
Your data is stored securely on our servers and third-party service providers. We implement appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
6. Third-Party Services
We use the following third-party services:
- Web3Forms – Contact form submissions are processed by Web3Forms and forwarded to our email
- Google Analytics – For website traffic analysis and user behaviour tracking
- WhatsApp – For business communications when you contact us via WhatsApp
7. Cookies
Our Website uses essential cookies for functionality and Google Analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for 12 months.
9. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
10. International Transfers
Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place for any international data transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
12. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us:
- WhatsApp: Contact us on WhatsApp
- Website: londondigitalweb.uk/contact/